Objectives & Key Issues

EMOTA's objectives:

As a non-profit organisation, EMOTA's primary objective is to represent at European level online traders and multi-channel distance sellers of goods and services. Based on insightful knowledge of market realities, EMOTA engages with the European Commission, Members of the European Parliament and all other stakeholders interested in e-commerce.

EMOTA's key issues:

Removal of barriers to cross border trade in Europe
European contract law issues
Consumer protection regulation
Privacy and data protection matters
Postal markets liberalisation
Competition matters that are of concern for the distance selling sector
Self-regulation as a method of increasing consumer trust in e-commerce.

In the 2012 pipeline (non-exhaustive list):

Proposal for a Common European Sales Law
Proposal for a General Data Protection Regulation
Communication on e-commerce with Action Plan
Regulation on Online Dispute Resolution
Directive on Alternative Dispute Resolution
Green Paper on card, internet and mobile Payments
Review of Unfair Commercial Practices Directive

More information on these topics is available to EMOTA members in the "Issues tracker" in the Members area of this website.

For any question concerning e-commerce and distance sellling in general, our members, their member companies or the activities of EMOTA, please contact our Brussels office at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .