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The European Trustmark

The European Trustmark

If the European Trustmark is displayed alongside a local association’s trustmark, customers will benefit from the following quality standards:

  • Clear, comprehensive and accurate product description and merchant information before you place your order.
  • Convenient, reliable, safe and legally compliant service
  • Notification of all costs and any limitations / conditions prior to checkout.
  • Charges that are complete and simple to understand – including any tax and delivery and surcharges.
  • Access information on your order progress / history.
  • Delivery as specified at the time of order
  • Your purchases arriving in good condition.
  • Helpful support with damaged / failed / late / attempted deliveries.
  • A clear returns process, with any limitations/conditions notified at the beginning of the ordering process. 
  • Your personal data and rights being properly protected and managed.

 

For more information on our local Associations' Trustmarks, please click here