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Importance of Trust in a Digital Society

EMOTA’s recently appointed President, Mr. Frederik Palm, spoke at the European Parliament at a High-Level Conference entitled: ‘Shaping our digital future – the challenge of the digital revolution’, alongside MEPs, the European Commission, the French Minister responsible for digital affairs, and other key stakeholders. During his intervention, Mr. Palm undermined how fundamental trust is to the success of the e-commerce sector and called for retail channel-neutral regulations based on the European Court of Justices’ concept of a ‘mature consumer’, to ensure growth and innovation in a digital society.